We know how easy it is to get carried away using data when you’re abroad and come back to bills you didn’t expect. That’s why from 1st July 2010 we introduced a data limit of 16MB per month (Pay Monthly and mobile broadband) or 12MB per month (Pay As You Go) to your account so that you’ll never pay more than €50 (approximately £44 inc VAT) for sending data in the EU.
EU data limit
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1. What is the EU Data limit?
2. Where does the data limit apply?
List of countries: Republic of Ireland, Channel Islands and Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe (inc St Barthelemy and St Martin), Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Moldova, Monaco, Netherlands, Norway, Poland, Portugal (inc Azores and Madeira), Reunion, Romania, San Marino, Satellite, Slovakia, Slovenia, Spain (inc. Canary and Balearic Islands), Sweden, Switzerland, Vatican City (Italy).
The data limit takes affect in EU countries, so that’s the Republic of Ireland and Channel Islands zone and Europe 1 zone. The data limit does not apply in non-EU countries.
3. How will I know when I have reached the data limit?
We'll send you a free text when you've used half of the limit and another when you’ve reached the limit, so you never spend more than you planned.
4. What happens when I reach the limit?
When you reach the EU data limit, you won’t be able to check emails or access the internet. If you need to, you can remove the limit from your account by sending us a text (see below).
5. What if I don’t want to limit the data I use when abroad?
It's easy to remove – just text “YES“ to 386.
N.B If the EU data limit is removed from your account, it stays removed unless you ask us to add it again.
6. What happens if I have a Travel Data bundle on my account?
If you have a Travel Data bundle with an allowance over the EU data limit (e.g. over 16MB if you are a Pay Monthly customer or over 12MB if you’re a Pay As You Go customer), the EU data limit does not apply.
N.B. the EU data limit does apply if you have a Travel Data bundle that is less than 16MB or 12MB.
Not got a bundle? Find out more on the Costs and bundles page
7. Over what period does the EU data limit measure my data use?
Your use will be measured on a calendar month basis, so your MB limit will reset on the 1st of every month.
8. So what happens when I’m abroad?
You’ll receive a text message when you start using data in the EU and, even if you choose not to have the data limit, we’ll still send you an alert when you’ve used 10MB to help you keep track. This alert will be sent to you regardless of which zone you are in.
Got another question? Pay Monthly customers can call Orange Customer Services free on 150 from an Orange Pay monthly phone, or 07973 100 150 from any other phone. Pay As You Go customers can call 450 from an Orange Pay As You Go phone, or 07973 100 450 from any other phone.